Imprint - Privacy Policy

Imprint / Legal Notice

Liza-Floristik
Elizabeth Kleinsorg
Hellweg 207a
33378 Rheda-Wiedenbrück

Contact:
Phone: 05242-377650
Email: info(at)liza-floristik.com

VAT ID (§ 27a German VAT Act / UStG): DE289786622

General Terms and Conditions (GTC)

1. Order, Conclusion of Contract, and Prices

1.1. You select products via the online order form and submit the order. 1.2. Upon receipt, you will automatically receive a confirmation email. 1.3. For new customers, the contract is concluded upon receipt of payment. For existing customers, the contract is concluded with the order confirmation. 1.4. All prices include statutory value-added tax (VAT) and, where applicable, shipping costs will be added.

1.5. Note on Decorations: Vases, pots, or containers shown are for illustrative purposes only and are not included in the price, unless explicitly stated otherwise.

2. Right of Withdrawal

In accordance with Section 312g (2) No. 2 of the German Civil Code (BGB), there is no right of withdrawal as the goods are perishable.

3. Methods of Payment

The following payment methods are available to you:

PayPal
Credit Card (via PayPal)
Apple Pay (via PayPal)
Google Pay (via PayPal)
Purchase on Account (for existing customers)
Cash Payment (by arrangement)

Digital payment methods are processed via PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg. The payment data is transmitted to PayPal.

4. Default of Payment and Dunning Costs

4.1. In case of default of payment, default interest of 9 percentage points above the base interest rate of the European Central Bank will be charged.

4.2. The following costs will be charged for necessary reminders (dunning letters):

1st Reminder: €5.00
2nd Reminder: €10.00

4.3. Additionally, the actual costs for registered mail or other forms of delivery, as well as any attorney's and court costs, will be invoiced.

4.4. The right to assert further damages remains reserved.

5. Storage of Contract

The contract text is not permanently stored by us. The order details and our General Terms and Conditions (GTC) will be sent to you by email with the order confirmation.

6. Delivery

Delivery takes place after receipt of payment (for new customers) or after order confirmation (for existing customers). Requested times are non-binding. Should the recipient not be reachable, a new delivery will be made at a later date.

Liability and External Links

Liability for Content

All contents on this website have been created with the greatest care. We assume no liability for the accuracy, completeness, and timeliness of the content. As a service provider, we are responsible for our own content according to Section 7 (1) of the German Digital Services Act (DDG).

Note on External Links

Our website contains links to external pages. These were carefully checked at the time of linking. However, we assume no liability for the content of these pages – responsibility lies exclusively with their operators.

Privacy Policy

Contact Form

Purpose: For individual communication with you. Legal Basis: Art. 6 (1) lit. f GDPR (legitimate interest) or Art. 6 (1) lit. b GDPR (pre-contractual). Storage Period: Max. 6 months. Statutory retention obligations apply upon conclusion of a contract.

Payment Service Provider (PayPal)

If you select a payment method via PayPal, the payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg. Payment data (e.g., name, address, email, payment information, IP address) is transmitted to PayPal. This is done for the fulfillment of the contract on the basis of Art. 6 (1) lit. b GDPR and for the legitimate interest in a secure payment process in accordance with Art. 6 (1) lit. f GDPR. Further information can be found in the PayPal Privacy Policy.

Cloudflare

To secure and optimize performance, we use the "Cloudflare" service (Cloudflare Inc., 101 Townsend St, San Francisco, CA 94107, USA). Cloudflare processes IP addresses and technical data to avert danger. The basis is Art. 6 (1) lit. f GDPR. By using Cloudflare, a transfer of connection data (e.g., IP address) to the USA may occur for technical reasons. We have concluded Standard Contractual Clauses (SCCs) with Cloudflare to ensure an appropriate level of data protection. Cloudflare Privacy Policy.

Matomo (Self-Hosted, Cookieless)

We use the open-source software Matomo on this website to analyse visitor behaviour. Matomo is installed on our own server; no data is shared with third parties. Matomo is configured to operate entirely without cookies (cookieless tracking). IP addresses are anonymised (2 bytes masked) so that no direct personal identification is possible. The legal basis is Art. 6 (1) lit. f GDPR (legitimate interest in improving our website).

Google Fonts

We use Google Fonts for an appealing visual presentation. These are locally embedded, so no connection is established to Google servers and no data is transferred to third parties.

SSL Encryption

This website uses modern SSL encryption (HTTPS) to protect your data during transmission.

How Do We Handle Your Data?

Your personal data is safe with us. Our website is fully SSL-encrypted – you can recognize this by the small lock symbol in the address bar. This protects your information during transmission.

We do not pass on customer data to third parties. Neither for advertising nor for other purposes. An account is also not necessary with us – you can order simply and securely without additional registration.

All internal access points are additionally protected so that no unauthorized person can access your information. And should a technical problem occur, regular backups ensure that no data is lost.

Of course, you can request information about your stored data or request its deletion at any time – a short message is sufficient.

We take data protection seriously – because trust is just as important as fresh flowers.

Right to Object

You can object to web analysis at any time, e.g., by deactivating JavaScript or using a browser-based blocker. This does not affect the functionality of the ordering process.

Changes to this Policy

We reserve the right to adapt this policy to comply with current legal requirements or to implement changes to our services.

Online Dispute Resolution (ODR)

The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/ We do not participate in dispute resolution proceedings before a consumer arbitration board.

Data Protection Contact

Martin Kleinsorg
Email: info@liza-floristik.com

Last Updated: July 2026