Imprint - Privacy Policy

Imprint / Legal Notice

Liza-Floristik
Elizabeth Kleinsorg
Hellweg 207a
33378 Rheda-Wiedenbrück
Germany

Contact:
Phone: +49 5242-377650
Email: info(at)liza-floristik.com

VAT ID (§ 27a German VAT Act / UStG): DE289786622

General Terms and Conditions (GTC)

1. Order, Conclusion of Contract, and Prices

1.1. You select products via the online order form and submit the order. 1.2. Upon receipt, you will automatically receive a confirmation email. 1.3. For new customers, the contract is concluded upon receipt of payment. For existing customers, the contract is concluded with the order confirmation. 1.4. All prices include statutory value-added tax (VAT) and, where applicable, shipping costs will be added.

1.5. Note on Decorations: Vases, pots, or containers shown are for illustrative purposes only and are not included in the price, unless explicitly stated otherwise.

2. Right of Withdrawal

2.1. Exclusion for fresh flowers
In accordance with Section 312g (2) No. 2 of the German Civil Code (BGB), there is no right of withdrawal for fresh cut flowers and bouquets, as these are goods liable to deteriorate or expire rapidly.

2.2. Right of withdrawal for other items
For non-perishable add-on items — in particular vases, chocolates/sweets, plush toys, and balloons — the statutory right of withdrawal applies:

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire fourteen days from the day on which you or a third party indicated by you, who is not the carrier, took possession of the goods.

To exercise the right of withdrawal, you must inform us (Liza-Floristik, Elizabeth Kleinsorg, Hellweg 207a, 33378 Rheda-Wiedenbrück, Germany, Phone: +49 5242-377650, Email: info@liza-floristik.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You shall send back the goods without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

2.3. Orders with mixed items
If you order fresh flowers together with one or more of the add-on items listed in 2.2 in a single delivery, the right of withdrawal under 2.2 applies exclusively to the non-perishable items. The flowers themselves remain excluded from withdrawal under 2.1.

3. Statutory Warranty

Statutory warranty rights for defects apply. If you receive a defective or damaged delivery, please contact us promptly – we will of course take care of a solution.

4. Methods of Payment

The following payment methods are available to you:

PayPal
Credit Card (via PayPal)
Apple Pay (via PayPal)
Google Pay (via PayPal)
Purchase on Account (for existing customers)
Cash Payment (by arrangement)

Digital payment methods are processed via PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg. The payment data is transmitted to PayPal.

5. Default of Payment and Dunning Costs

5.1. In case of default of payment, default interest of 9 percentage points above the base interest rate of the European Central Bank will be charged.

5.2. The following costs will be charged for necessary reminders (dunning letters):

1st Reminder: €5.00
2nd Reminder: €10.00

5.3. Additionally, the actual costs for registered mail or other forms of delivery, as well as any attorney's and court costs, will be invoiced.

5.4. The right to assert further damages remains reserved.

6. Storage of Contract

The contract text is not permanently stored by us. The order details and our General Terms and Conditions (GTC) will be sent to you by email with the order confirmation.

7. Delivery

Delivery takes place after receipt of payment (for new customers) or after order confirmation (for existing customers). Requested times are non-binding. Should the recipient not be reachable, a new delivery will be made at a later date.

8. Governing Law

These Terms and Conditions and the contractual relationship between you and us are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer with your habitual residence in another country, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of that country.

Liability and External Links

Liability for Content

All contents on this website have been created with the greatest care. We assume no liability for the accuracy, completeness, and timeliness of the content. As a service provider, we are responsible for our own content under the general laws applicable to us as a digital service provider.

Note on External Links

Our website contains links to external pages. These were carefully checked at the time of linking. However, we assume no liability for the content of these pages – responsibility lies exclusively with their operators.

Privacy Policy

Data Controller

The data controller within the meaning of the General Data Protection Regulation (Art. 4 No. 7 GDPR) is:
Elizabeth Kleinsorg – Liza-Floristik
Hellweg 207a, 33378 Rheda-Wiedenbrück, Germany
Email: info@liza-floristik.com
Phone: +49 5242-377650

For data protection questions, you can contact: Martin Kleinsorg, Email: info@liza-floristik.com.

Contact Form

Purpose: For individual communication with you. Legal Basis: Art. 6 (1) lit. f GDPR (legitimate interest) or Art. 6 (1) lit. b GDPR (pre-contractual). Storage Period: Max. 6 months. Statutory retention obligations apply upon conclusion of a contract.

Occasion Reminder Service

Optionally, you can ask us at checkout to remind you next year, in time for the relevant occasion (e.g. birthday, anniversary).

Purpose: Sending a reminder email ahead of next year's occasion.
Legal Basis: Art. 6 (1) lit. a GDPR (consent). Consent is given by actively ticking the corresponding checkbox during checkout and is voluntary.
Storage Period: Until the reminder is sent the following year, or until consent is withdrawn. You may withdraw your consent at any time free of charge, e.g. by emailing info@liza-floristik.com or via the unsubscribe link in the reminder email.

Payment Service Provider (PayPal)

If you select a payment method via PayPal, the payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg. Payment data (e.g., name, address, email, payment information, IP address) is transmitted to PayPal. This is done for the fulfillment of the contract on the basis of Art. 6 (1) lit. b GDPR and for the legitimate interest in a secure payment process in accordance with Art. 6 (1) lit. f GDPR. Further information can be found in the PayPal Privacy Policy.

Cloudflare

To secure and optimize performance, we use the "Cloudflare" service (Cloudflare Inc., 101 Townsend St, San Francisco, CA 94107, USA). Cloudflare processes IP addresses and technical data to avert danger. The basis is Art. 6 (1) lit. f GDPR. By using Cloudflare, a transfer of connection data (e.g., IP address) to the USA may occur for technical reasons. We have concluded Standard Contractual Clauses (SCCs) with Cloudflare to ensure an appropriate level of data protection. Cloudflare Privacy Policy.

Matomo (Self-Hosted, Cookieless)

We use the open-source software Matomo on this website to analyse visitor behaviour. Matomo is installed on our own server; no data is shared with third parties. Matomo is configured to operate entirely without cookies (cookieless tracking). IP addresses are anonymised (2 bytes masked) so that no direct personal identification is possible. The legal basis is Art. 6 (1) lit. f GDPR (legitimate interest in improving our website).

Google Fonts

We use Google Fonts for an appealing visual presentation. These are locally embedded, so no connection is established to Google servers and no data is transferred to third parties.

SSL Encryption

This website uses modern SSL encryption (HTTPS) to protect your data during transmission.

How Do We Handle Your Data?

Your personal data is safe with us. Our website is fully SSL-encrypted – you can recognize this by the small lock symbol in the address bar. This protects your information during transmission.

We do not pass on customer data to third parties. Neither for advertising nor for other purposes. An account is also not necessary with us – you can order simply and securely without additional registration.

All internal access points are additionally protected so that no unauthorized person can access your information. And should a technical problem occur, regular backups ensure that no data is lost.

Of course, you can request information about your stored data or request its deletion at any time – a short message is sufficient.

We take data protection seriously – because trust is just as important as fresh flowers.

Right to Object

You can object to web analysis at any time, e.g., by deactivating JavaScript or using a browser-based blocker. This does not affect the functionality of the ordering process.

Changes to this Policy

We reserve the right to adapt this policy to comply with current legal requirements or to implement changes to our services.

Online Dispute Resolution (ODR)

The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/ We do not participate in dispute resolution proceedings before a consumer arbitration board.

Last Updated: August 2026

Model Withdrawal Form

(Applies only to vases, chocolates/sweets, plush toys, and balloons – not to fresh flowers. If you wish to withdraw from the contract, please complete and return this form.)

To:
Liza-Floristik, Elizabeth Kleinsorg, Hellweg 207a, 33378 Rheda-Wiedenbrück, Germany, Email: info@liza-floristik.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*):

Ordered on (*): ___________________
Received on (*): ___________________

Name of consumer(s): ___________________

Address of consumer(s): ___________________

Signature of consumer(s) (only if this form is notified on paper): ___________________

Date: ___________________

(*) Delete as appropriate.